Refund policy
Kap Industries Online Store Return Policy
At Kap Industries, we strive to ensure your complete satisfaction with our products. We understand that occasionally situations may arise where you're not entirely happy with your order. We handle returns and refunds on a case-by-case basis, and we're here to assist you. Please don't hesitate to contact us if you have any concerns or issues with your purchase.
Return Requirements
If you wish to request a refund, please keep the following guidelines in mind:
- All products must be returned in their original condition, including their original packaging and with all tags and labels intact.
- The item should not show any signs of damage, alterations, or wear.
- Electronic and electrical products must not have been opened or used.
Costs and Responsibility
Please note the following regarding return costs:
- The buyer is responsible for covering all postage and insurance costs associated with the return.
- If the return is due to our error or a damaged or incorrect item, we will cover the return shipping costs.
Contact Us
If you are not entirely satisfied with your order and would like to request a return or refund, or if you have any questions or concerns, please don't hesitate to get in touch with us. We are here to assist you in resolving any issues you may have.
You can reach us via the following contact details:
Email: russel@kap.industries Phone: +61 402 939 154
We appreciate your business and thank you for shopping with Kap Industries. Your satisfaction is important to us, and we look forward to assisting you with any concerns you may have.